Tell David about a problem after your repair
Tell David what has happened after the work, including any safety concern. A repair date, device and symptom description help identify the job and the next step.
Stop using and charging a device with swelling, smoke, a burning smell or severe unusual heat. Do not open it or keep trying to reproduce the fault. Move away and call emergency services for smoke or fire.
Is it safe to keep using the device?
If the device is swollen, smoking, smells burnt or becomes severely hot, stop using and charging it. Do not attempt an internal repair or repeated tests. Smoke or fire requires emergency help, not a routine message. For other faults, explain whether normal use is still possible.
Gather the useful details
Include the repair date or reference, model, what happens and when it began. Say whether the original fault returned or a different function changed. Safe external photographs may help. Keep passwords, recovery keys and personal screen content out of the report.
Contact David about the existing repair
Use the phone, WhatsApp or Facebook Messenger contact routes and say the message concerns completed work. If the reference is missing, include the date and service as best you can. An ordinary symptom description is enough to start; you do not need a diagnosis.
What happens after you report it?
David can identify the job, discuss safe checks where appropriate and arrange an assessment or suitable next step. A concern is not automatically treated as unrelated or covered before it is considered. Relevant records and the written terms guide any agreed remedy.
Coverage questions and unresolved concerns
Read the guarantee for coverage context, but do not let uncertainty stop you reporting the issue. Complaints can also be raised through the published contact routes or business address. If unresolved, ask for the written position and the applicable complaints information in the customer terms.
Your questions, answered.
What if I have lost my job reference?
Send the device, approximate date and work completed. Explain that you do not have the reference so the job can be identified using other available details.
Should I keep using a device that becomes hot or swollen?
Stop using and charging it. Do not press, open or repeatedly test it. Smoke or fire requires moving away and emergency help.
Can I report a problem outside the guarantee period?
Yes. The guarantee supplements statutory rights, so its expiry is not a reason to avoid contacting David about a concern.
Tell David what needs attention.
A model, a description and a postcode are enough to start the conversation. The suitable work and total price are agreed before booking.
Ask about your devicePlease keep passwords and recovery keys private.