Know what to check and who to contact after your repair
Keep the work record, review the agreed checks and ask for help if something changes. You do not need to identify the faulty part to raise a concern.
Review the completed work
At handover, check the work record against the agreed repair: what was replaced or cleaned, which functions were tested and what limitations remain. Depending on the job, that may concern screen and touch response, charging, sound, recognised storage or the relevant controls.
Keep the repair record and receipt. The checks record the device's condition at handover; they do not prevent you reporting a fault that becomes apparent later.
Care for the device after handover
Follow the advice relevant to the part or maintenance work. Avoid forcing damaged controls, introducing liquid or assuming a repaired phone has its original water resistance. If something is unclear, ask about the specific job rather than follow unrelated advice for another device.
Understand the repair guarantee
The published guarantee covers supplied parts and workmanship on the agreed repair for 30 calendar days. Coverage and exclusions are explained on the guarantee page. It supplements statutory rights, which are not restricted to that period; do not assume a later concern cannot be raised.
If something seems wrong
Describe what has changed, when it started and whether it relates to the original symptom. Stop use for swelling, smoke or other serious warning signs. Do not attempt internal corrective work before asking for help, and do not send passwords or private recordings.
Choose the right support route
Use the guarantee page to understand coverage and the reporting page to raise a specific concern. Include the repair date or reference and device model. If you do not have the reference, explain what work was done so David can try to identify the job.
Repair guarantee
Understand the published 30-day parts-and-workmanship guarantee and how to raise a concern. The guarantee is additional to statutory rights, not their time limit.
Report a repair problem
Tell David what has happened after the work, including any safety concern. A repair date, device and symptom description help identify the job and the next step.
Your questions, answered.
Which records should I keep?
Keep the written quote, completed work record and payment receipt. They help identify the agreed scope, supplied parts and recorded checks.
What if a fault appears after handover?
Contact David with the device, repair date and symptoms. A later fault can be reported even if it was not apparent during handover.
Can I ask for help without knowing the cause?
Yes. Describe the behaviour and timing. You do not need to name a component or prove the cause before asking for assessment.
Tell David what needs attention.
A model, a description and a postcode are enough to start the conversation. The suitable work and total price are agreed before booking.
Ask about your devicePlease keep passwords and recovery keys private.